WHEN WILL MY ORDER SHIP?
PLEASE ALLOW 2 -3 BUSINESS DAYS FOR YOUR ORDER TO BE PROCESSED AND SHIPPED.  ORDERS ARE NOT SHIPPED WEEKENDS OR HOLIDAYS. ONCE YOUR MERCHANDISE SHIPS YOU WILL RECEIVE AN EMAIL WITH TRACKING INFORMATION AND YOU WILL RECEIVE IT WITHIN 1 - 7 BUSINESS DAYS. 

I JUST PLACED MY ORDER, CAN I ADD ANOTHER ITEM TO IT?
UNFORTUNATELY WE CANNOT ADD ITEMS TO AN EXISTING ORDER. PLEASE PLACE A NEW ORDER FOR THE ITEM AND CONTACT US. WE’LL BE HAPPY TO WAIVE SHIPPING ON THIS ADDITIONAL ORDER IF YOUR ORDER HAS NOT BEEN SHIPPED.

WHAT IS THE RETURN POLICY?

WE HOPE YOU LOVE YOUR PURCHASE BUT IF FOR ANY REASON YOU ARE NOT 100% SATISFIED, PLEASE REQUEST A RETURN AUTHORIZATION FORM BY SENDING AN EMAIL TO ALILASWIMWEAR@GMAIL.COM. YOU WILL RECEIVE AN RA (RETURN AUTHORIZATION) WHICH YOU WILL NEED TO FILL OUT AND SEND BACK ALONG WITH THE MERCHANDISE TO BE RETURNED. CUSTOMERS ARE RESPONSIBLE FOR SHIPPING AND HANDLING CHARGES TO RETURN ANY ITEM(S).

WE SUGGEST YOU SEND YOUR ITEM(S) BACK IN A TRACKABLE PACKAGE AND WITH INSURANCE TO THE FOLLOWING ADDRESS:

RETURNS

ALILA SWIMWEAR

5720 SW 47 ST

MIAMI, FL 33143

WE OFFER EXCHANGES/STORE CREDIT ONLY - NO REFUNDS.

HOW CAN I EXCHANGE/GET STORE CREDIT FOR AN ITEM?

WE WILL GLADLY ACCEPT EXCHANGES/STORE CREDIT OF ITEMS THAT MEET THE FOLLOWING REQUIREMENTS:
-IN ORIGINAL PACKAGING WITH TAGS ATTACHED, UNWORN, UNWASHED, AND IN PERFECT CONDITION
-RETURNED WITHIN 7 DAYS OF RECEIPT OF YOUR ORDER
-COMPLETED RETURN AUTHORIZATION FORM

ANY RETURNED ITEM THAT DOES NOT COMPLY WITH THE ABOVE STIPULATIONS WILL BE SENT BACK TO THE CUSTOMER AND WILL INCUR ADDITIONAL SHIPPING CHARGES.

HOW LONG DOES IT TAKE TO PROCESS MY EXCHANGE/STORE CREDIT?
ONCE WE HAVE RECEIVED YOUR PACKAGE, YOUR EXCHANGE WILL GO OUT WITHIN THE NEXT 2-3 BUSINESS DAYS. STORE CREDIT IS ISSUED AS SOON AS WE RECEIVE YOUR PACKAGE. WE WILL EMAIL YOU VIA ALILASWIMWEAR@GMAIL.COM FOR ALL STORE CREDIT REQUESTS. WE WILL RESPOND WITHIN 48 HOURS WITH A UNIQUE CODE FOR YOU TO USE YOUR STORE CREDIT AT ANY TIME. STORE CREDIT DOES NOT EXPIRE.

CAN I RETURN OR EXCHANGE ITEMS THAT WERE PURCHASED ON SALE?
ALL SALE OR DISCOUNTED ITEMS ARE FINAL SALE. WE DO NOT ACCEPT RETURNS, REFUNDS, EXCHANGES OR STORE CREDIT ON SALE ITEMS. NO EXCEPTIONS.

I HAVE A STORE CREDIT, HOW DO I USE IT?
PLEASE E-MAIL US AT ALILASWIMWEAR@GMAIL.COM FOR ALL STORE CREDIT REQUESTS. WE WILL RESPOND WITHIN 48 HOURS WITH A UNIQUE CODE FOR YOU TO USE YOUR STORE CREDIT AT ANY TIME. STORE CREDIT DOES NOT EXPIRE.

WHAT ARE CARE INSTRUCTIONS FOR MY ALILA SUIT?

AFTER EACH USE RUN YOUR SUIT UNDER LUKEWARM WATER AND THEN LAY FLAT TO DRY. IF NEEDED, USE MILD HAND SOAP AND GENTLY MASSAGE TO CLEAN ANY STAINS. NEVER MACHINE WASH/MACHINE DRY/DRY CLEAN YOUR SUIT. NEVER WRING OR TWIST. FOLLOWING THESE CARE INSTRUCTIONS WILL ALLOW FOR YOU TO ENJOY MANY BEACH DAYS WITH YOUR ALILA SWIMSUIT!

THANK YOU FOR SHOPPING WITH US!

XO ALILA TEAM