RETURN POLICY

Eligibility Window

Returns for store credit: Accepted within 14 days of delivery
Returns for refund: Accepted within 14 days of delivery, with a 4% restocking fee
Final sale items: Not eligible for returns (this includes sale items, discounted items, accessories, swim bottoms without liners, and any item marked “Final Sale”)

---

Restocking Fee (Refunds Only)

Refunds to your original payment method incur a 4% restocking fee.
Store credit is issued for the full amount and has no restocking fee.

---

Return Conditions

Items must be:
• Unworn, unwashed, and in original condition
• Free of makeup, deodorant, perfume, and damage
• Returned with all original tags and hygiene liners intact

Returns that don’t meet the above conditions may be declined.

---

Swimwear

Swim bottoms must have the protective hygiene liner fully intact.
Items showing signs of wear may be denied.

---

How to Start a Return

Begin your request here through our ALILA Returns Portal.
You may choose a refund (4% fee) or store credit (no fee).
Return shipping labels are generated through the portal.

---

Return Shipping

Customers are responsible for return shipping costs unless otherwise noted.
Original shipping fees are non-refundable.

---

Refund Timing

Refunds to your original payment method are processed once your return is received and approved.
Store credit is issued immediately after approval to your account and never expires.

---

Damaged or Incorrect Items

If you received the wrong item or something arrived damaged, email us within 48 hours with photos so we can help right away at Alilaswimwear@gmail.com